Pulse showing incorrect memory usage
Mark the issue as Confidential to keep log files and screenshots private
1. Key information:
Company / Customer Name: SSE
OS and Version: [e.g. Windows 2016] Windows 10 Enterprise (local machines)/ Windows 2016 (TM1 servers)
TM1/PA Version: [e.g. 11.8] 11.8.00800.5
Pulse Version [e.g. 6.2.0] 6.2.1
Browser [e.g. Chrome, Firefox, IE] MS Edge
2. Items to attached
-
conf\Pulse.cfg -
zip the Pulse logs folder -
screenshot of the Status tab in the Pulse About page -
tm1s.cfg -
tm1s-log.properties
3. Describe the bug
Pulse showing an incorrect figure for memory usage - see screenshots
screenshot 1 (work_capture1) - Dashboard view of service ES Live1. Server memory usage over 1Tb, however service ES Live1 listed as only using 554Gb screenshot 2 (work_capture2) - Live Monitor view of service ES Live1, showing memory usage at 554Gb screenshot 3 (work_capture3) - screenshot of {StatsByServer cube from service ES Live1, showing total memory usage over 1Tb
4. To Reproduce
N/A - not a functional bug
5. Expected behavior
We expect Pulse to report memory usage that matches what the TM1 service itself is reporting, and to match what Windows is reporting.
6. Screenshots
If applicable, add screenshots to help explain your problem.
7. Additional context
Add any other context about the problem here.