Arc - Instance Context Menu Not Showing When Connected

Version Information (please complete the following information):

• Operating System: Windows 10
• TM1 Version: 11.8.00800.5
• Browser: Chrome
• Arc clients: Desktop
• Arc Version: 3.3.0

Describe the bug

After being connected for some time to an instance, when I try to access the context menu (right-click) to quickly open Server Logs, Sessions or Logout, the context menu disappears. Even if I try to logout and login, it doesn't come back. Also it's awkward that when I left click the instance when connected, the icon changes to disconnected state.

I've attached an animation to show the unexpected behaviour.

To Reproduce

Expected behavior

When connected, the icon should be always connected, and most importantly, the right-click context menu should be shown.

The only workaround I've found is to close Arc and reopen it.

Logs and Errors

For the DESKTOP client, please attach the:

• arc.log

• desktop.log

Screenshots

Please provide a screenshot of your browser Developer Console:

• No messages

changed the description

added arc bug europe labels

Hi @ffonseca

Do you know how long it takes before Arc Desktop starts behaving this way?

Thanks,
Andrey

No, but I'll try to reduce the session timeout parameter, wait for a timeout and then test. It's just a guess.

Hi @aeremenko.

I confirm that I left Arc opened for an hour or so, and after the instance session times out, I see the message similar to Your Arc session timed out, re-run your last action.

After this state, if I reconnect to the instance, then this unexpected behaviour happens.

I see the REST API GET error 403. I wonder if it could be possible to check the session status, maybe based on the settings.yml sessiontimeout parameter first, and second on the tm1s.cfg parameter, before triggering the REST API GET requests and showing the re-run message.

I believe I've found one way to reproduce the unexpected behaviour.

1. Use Layout restore mode = All in the settings.
2. Open a cube viewer for an instance
3. Close Arc
4. Reopen Arc
5. I see the message: Your Arc session timed out, re-run your last action.
6. I click over the instance in the tree to reconnect to it.

Because the tab is open, Arc will automatically try to reconnect to the instance. It does connect to the instance, but for some reason the state doesn't show connected, and the context menu doesn't show up.

I think this is related to #1773 (closed) it would be great to have an update when this might be fixed.

added menu label

I cannot get this bug to manifest in the current version (4.6.0) of Arc. I'm going to close this and the related ticket. If anyone can find a way to reliably replicate the issue, please re-open and we'll try again.

closed

changed title from Arc - Instance Context Menu Now Showing When Connected to Arc - Instance Context Menu Not Showing When Connected

reopened

I've managed to reproduce this behaviour (or something like it!).

All I need to do is click refresh after loading Arc. Then when I log in to any instance, I don't get a context menu for the instance.

If I log in without clicking reload first, the context menu works as expected.

The issue seems to be with how the reload button is loading the instances (specifically failing to set the .isLoggedIn property).

assigned to @hwithington

changed milestone to %review

Hi @aeremenko I've put this into review. The context menu issue seems minor but it involved some significant refactoring of the server tree / context menu code, so please test thoroughly.

Since there was overlap with #2329, I merged that fix into this one to preempt conflicts. The associated branch fixes both issues.

I've taken #2329 out of review so it doesn't get confusing -- but you can set it's milestone to 4.6.1 once this ticket is merged.

I have tested the issue described in this ticket as well as

• Login to TM1 v11 local
• Login to TM1 v11 cloud
• Login to TM1 v12 cloud

Both Arc and Slice.

It seems ok, but I would also like Jean-Noel to test it at Everlight if possible.

I have merged 1675-instance-refresh-prevents-context-menu-from-showing into develop branch. So if any of us notices some bugs with logins we should fix them before the next release.

Thanks,
Andrey

Thanks @aeremenko. Should I update the milestone ?

Sorry. Forgot to change it.

I sent the build to Jean Noel as well.

changed milestone to %4.6.1